Overview
Target customers by property relationship, reservation, assignment, waitlist, or action using parameters supplied to HomeBridge.
Prerequisites
- HomeBridge declares audience-provider capability
- Relevant ProjectBoard or listing lookup is available
Permissions required
Steps (6)
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1
Select HomeBridge
Choose HomeBridge from the audience-source list returned by the platform.
Tips
Validation
Success criteria
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2
Select a dynamic segment
Choose a segment such as customers interested in a project, customers with active reservations, assigned property owners, waitlisted customers, or customers awaiting an action.
Tips
Validation
Success criteria
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3
Supply segment variables
Use the provider schema to render the required selector. For customers interested in a project, select the ProjectBoard project identity; for unit or listing audiences, select the appropriate external identity.
Tips
Validation
Success criteria
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4
Preview HomeBridge matches
HomeBridge performs its own relationship query, resolves qualifying customer references, enriches the result through its approved identity path, and returns counts or permitted sample data.
Tips
Validation
Success criteria
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5
Freeze the final audience
Request a HomeBridge snapshot using the selected segment and parameters. Store the returned snapshot ID rather than duplicating HomeBridge relationship logic inside EngagementHub.
Tips
Validation
Success criteria
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6
Launch and retain traceability
Attach the snapshot to the content or campaign and retain the exact project/listing/unit parameters in the audit record.
Tips
Validation
Success criteria
- The audience can be reproduced from provider, segment, parameters, and snapshot metadata.
About this guide
EngagementHub gives organizations one governed backend for news, announcements, events, promotions, and coordinated campaigns. A shared content engine keeps titles, summaries, bodies, media, categories, tags, calls to action, related records, placements, visibility, and publication status consistent across every content type.
Teams can plan campaigns around a business objective, connect news, announcements, events, promotions, and communication instructions, then move content through draft, review, approval, scheduling, publication, expiry, and archive states. Events support registration, capacity, waitlists, approvals, reminders, check-in, attendance, feedback, and follow-up. Promotions support eligibility, claims, redemption, limits, terms, and automatic expiry.
Audience targeting uses the platform pattern already shared by PeopleGraph and ProspectLayer. EngagementHub discovers installed apps that declare audience-provider capability, requests each app’s segment catalog, collects any required segment parameters, previews the match, and asks the selected source app to create a frozen snapshot. AccessGuard can expose account segments, HomeBridge can expose parameterized property audiences, PeopleGraph can expose tags, and ProspectLayer can expose lists. EngagementHub never needs direct knowledge of another app’s database.
ProjectBoard supplies project truth, FileVault supplies secure files, HomeBridge exposes the customer experience, AccessGuard handles identity and in-app notification records, EmailHub sends email, and PulseGate sends SMS, WhatsApp, and voice. EngagementHub owns the content, campaign plan, audience reference, schedule, publication lifecycle, and performance record.