PulseGate — Integration

Overview

Use PulseGate for SMS and WhatsApp delivery tied to HomeBridge workflows such as callbacks, reservation alerts, clarification prompts, and urgent next-step reminders.

Capabilities

• Send SMS and WhatsApp alerts for reservations, holds, and assignment changes

• Trigger callback confirmations and consultation reminders

• Send clarification prompts with secure deep links back to HomeBridge

• Respect opt-in, opt-out, and communication preference rules

• Track message delivery state and workflow outcomes

1. 1

   Step 1

   In HomeBridge, open Settings → Integrations → **PulseGate** and connect the workspace.

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2. 2

   Step 2

   Authorize SMS and WhatsApp messaging scopes along with delivery status callbacks.

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3. 3

   Step 3

   Select which HomeBridge events should send via SMS, WhatsApp, or both channels.

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4. 4

   Step 4

   Map message templates for callback confirmations, reservation reminders, clarification prompts, and assignment alerts.

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5. 5

   Step 5

   Run a test send to a verified number and confirm delivery and click-through tracking.

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6. 6

   Step 6

   Enable communication preference enforcement before going live.

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Limitations

• WhatsApp template usage depends on provider approval and regional policy requirements.

• SMS delivery speed and coverage vary by destination and carrier conditions.

• Opt-out or do-not-contact rules may suppress messages even if a workflow event fires.

FAQs

Pricing