Overview
Run reservation requests with rules, reviews, commitment conditions, and expiry controls.
Problem
Reservation workflows often break when teams rely on ad hoc approvals, unclear conditions, or manual status tracking. This leads to duplicate commitments, stale reservations, and unhappy customers.
Solution
HomeBridge introduces structured reservation requests, eligibility checks, review actions, commitment conditions, and expiry handling tied to real customer-property intent.
How it works
Customers or internal staff can create reservation requests linked to a project, unit type, or unit. Teams then review, approve, reject, request changes, place on hold, or expire the reservation while preserving full status history and next actions.
Who is this for
Expected outcomes
- Fewer conflicting or untracked reservations
- Clear reservation eligibility and customer expectations
- Audit-friendly approval and decline history
Key metrics
Reservation approval turnaround time
72 hours
12 hours
Expired reservations due to process gaps
22 %
5 %
Reservation-to-assignment conversion rate
35 %
65 %
Gallery
Downloads & templates
Case studies
Brickline reduces reservation ambiguity
After moving to rule-based reservations, the team cut decision delays and reduced stale requests.
Security impact
- Reservation details, approval states, customer eligibility metadata · PII: customer and business contact information
Compliance
- GDPR
- SOC2
- Audit trail controls