Overview
Agent‑friendly refunds with caps, reasons, and optional two‑person control.
Problem
Uncontrolled refunds create revenue loss and fraud risk; agents need a fast, compliant path.
Solution
PayStream enforces refund limits, reason codes, and approval workflows; logs every action to Chronicle and SIEM.
How it works
From the Billing panel, agents initiate partial or full refunds. Policies enforce caps by role and require approvers for high amounts. Events update tickets and notify finance.
Who is this for
Support Manager
Finance Controller
Risk Ops
Expected outcomes
- Faster resolution for WISMO/damaged items
- Reduced unauthorized refunds through policy
Key metrics
Refund approval latency
60 minutes
10 minutes
Out‑of‑policy refunds
8 %
1 %
Gallery
Downloads & templates
Case studies
D2C Apparel speeds resolutions
Dual approval cut out‑of‑policy refunds by 85%.
Retail SMB NA
Security impact
- Refund amounts, reasons, audit logs · PII: yes (customer record refs)
Compliance
- SOC2 (audit trails)
Availability & next steps
Team
Business
Enterprise