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Velaxe
PayStream — Payments, Invoices, Subscriptions & Refunds | Velaxe

PayStream

Collect payments via pay-by-phone IVR (VoiceLink)

Transfer callers to a PCI-safe IVR, pause recordings, then resume with outcome.

14 min Beginner Contact Center Admin, Support Lead Updated Sep 19, 2025
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Overview

Transfer callers to a PCI-safe IVR, pause recordings, then resume with outcome.

Prerequisites

None.

Permissions required

providers:connect voice:configure

Steps (3)

Estimated: 14 min
  1. 1

    Enable PCI transfer

    Admin 5 min Back to top

    VoiceLink → IVR → Add **PayStream Payment** node; toggle recording pause/resume.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Test the flow

    QA 5 min Back to top

    Place a test call, enter card via DTMF, and verify masked logs.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Attach outcome to ticket

    Support 4 min Back to top

    Confirm the payment result and receipt are attached to the active case.

    Tips

    —

    Validation

    —

    Success criteria

    • Case updated with proof of payment and redacted transcript.

About this guide

PayStream unifies payments for your workspace. Create invoices or subscriptions, accept global methods (cards, wallets, bank pay), and automate dunning with email/SMS links. Providers are pluggable, so you can route by region or fail over without rewriting flows. Agents issue refunds and send secure payment links from Agent Desk; receipts and PDFs are stored in SecureStore, and every event hits your FlowForge automations and Chronicle timeline.

Security-first design: tokenized instruments, least-privilege keys, signed webhooks with idempotency, and exportable audit logs. Finance and CX teams get shared metrics in InsightLake—auth rates, recovery, refunds, and MRR/ARR.