Loading…
Velaxe
Recover failed renewals with smart dunning | PayStream

PayStream

Recover failed renewals with smart dunning

Automated retries, channel outreach, and payment method updates to reduce involuntary churn.

Dunning flow
Retry schedule + outreach

Overview

Automated retries, channel outreach, and payment method updates to reduce involuntary churn.

Problem

Cards expire and soft declines cause revenue leakage; manual follow‑ups are slow and inconsistent.

Solution

PayStream orchestrates retry schedules, sends PulseGate reminders with secure update links, and escalates by severity.

How it works

Configure retry cadences, messages, and channels (email/SMS/WhatsApp). Customers can update a card via HPP without agent help. Events emit to FlowForge for custom playbooks.

Who is this for

RevOps / Finance Lifecycle / CRM Support L2

Expected outcomes

  • Lower involuntary churn
  • Fewer manual renewal tickets

Key metrics

Failed payment recovery

Baseline

25 %

Target

55 %

Dunning‑related tickets

Baseline

100 %

Target

35 %

Gallery

Dunning flow
Retry schedule + outreach

Downloads & templates

Case studies

SaaSPro recovers renewals

Automated retries + SMS prompts cut churn in half.

Software Mid‑market EU

Security impact

  • Subscription & invoice metadata; masked card details · PII: yes (contact)

Compliance

  • PSD2/SCA where applicable
  • GDPR (lawful basis for comms)

Availability & next steps

Team Business Enterprise