Overview
Agents send pay links mid‑chat and see real‑time status without leaving Velaxe.
Problem
Swivel‑chairing between chat tools and payment consoles slows resolution and creates errors.
Solution
PayStream integrates with LiveConnect to post payment links and status bubbles; completed payments can auto‑resolve tickets.
How it works
Use macros for common scenarios (add‑on, expedited shipping, invoice settlement). Payment events append to the conversation and trigger automations.
Who is this for
Support Agent
CX Lead
Expected outcomes
- Lower handle time and faster order recovery
- Fewer copy‑paste errors and refunds later
Key metrics
Average handle time (AHT)
14 minutes
8 minutes
Payment in‑chat completion
40 %
75 %
Gallery
Downloads & templates
Case studies
HomeElectro closes sales in chat
In‑chat links boosted conversion of recovery chats.
Electronics SMB NA
Security impact
- Conversation metadata; payment status events · PII: yes (contact identifiers)
Compliance
- PCI DSS SAQ‑A (no PAN in chat)
Availability & next steps
Free
Team
Business
Enterprise