Overview
Trigger email, SMS, and WhatsApp updates from lifecycle events so customers always know what happened and what comes next.
Problem
Customers miss steps when communications depend on manual follow-up. Staff also waste time repeating status messages across email and messaging apps.
Solution
HomeBridge connects lifecycle events to EmailHub and PulseGate so brochures, status changes, reminders, clarification prompts, and assignment notices go out automatically.
How it works
Choose event-based communication rules, attach templates with project and unit variables, and send through the right channel depending on urgency and customer preference. Delivery states can be tracked back in the workflow.
Who is this for
Expected outcomes
- Lower manual status messaging load on staff
- Better customer responsiveness to next-step prompts
- More consistent lifecycle communication across all projects
Key metrics
Manual follow-up messages sent by staff
100 %
30 %
Customer action completion after reminder
35 %
75 %
Delivery success rate
82 %
98 %
Gallery
Downloads & templates
Case studies
OakFields automates multi-channel customer notices
The team automated brochure delivery, reservation notices, and clarification reminders, reducing manual follow-up load dramatically.
Security impact
- Customer contact details, message templates, delivery state, event-linked notifications · PII: customer and business contact information
Compliance
- GDPR
- SOC2
- Communication consent and preference policies